Episode 6

Unexpected Details Matter

00:00:00
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00:21:22

February 16th, 2021

21 mins 22 secs

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About this Episode

In this episode, BobnJoyce talk about less recognized elements of interventions that support good results and give examples.

—treating participants as guests
—preparing an entire HR department to serve as table “hosts/facilitators” for retail guests
—designing an intervention that goes counter to organizational habit
—the importance of setting atmosphere to support content
—managing the tension of learning--adjusting from loose to tight