In this episode, we share practical tips on how individuals and groups can effectively navigate difficult conversation. In a culture where profound disagreement runs rampant, Bob’nJoyce take on how to have difficult conversations in a way which lowers the heat, builds trust, and promotes common understanding. HR and OD practitioners are in a unique position to take the lead on facilitating conversation on topics that thwart productivity and civility.
In this episode, we cover:
• Learning the art of “the pause” to clear the air and recalibrate
• Asking right questions, the right way to resolve disagreements
• The role of HR/OD in third-party facilitation